NorDan Aberdeen – Investment in people and premises
Investment in people has always been an important value of NorDan, and in 2017 NorDan Aberdeen made the decision to heavily invest in both their staff and premises. 3 additional staff members were welcomed, increasing the team to 24 people. A 6 figure investment also committed to extending and refurbishing the office and showroom to enhance both staff and customer experience.
The increase in staff numbers resulted in a re-structure of the business, with Calum Sinclair (General Manager) & Barbara Massie (Sales Manager) reporting to Gordon Mitchell to form the new Senior Management team. This re-structure was also influenced by the retirement of our Commercial Director Mike Moir who left the business in December 2017, but will continue on a limited basis in a consultancy role.
In addition, to underpin the Senior Management team, NorDan Aberdeen identified 4 Team Leaders to deal with the day to day running of the business. Reporting to Calum, these are Craig Thomson (Logistics), Jodie Smith (Hardware), Gary McDade (Senior Project Coordinator) & Kevin Thomson (Senior Project Coordinator). This change in the structure was introduced to help improve overall service levels, which we consider is essential for our many valued customers.
We also added to our Sales team during 2017 and the team now consists of Dean Berry, Amanda Yule, and Andy O’Connor who report to Barbara our Sales Manager. Dean looks after Aberdeenshire South, Angus, Tayside, Perth & Kinross; Amanda looks after our Residential business & Andy looks after Moray and the Highlands and Islands. This is further supported by Barbara and I in dealing with key accounts throughout all the trading areas.
The appointment of Andy, who is based in Dingwall, means we have for the first time a physical presence in the North. This means we are now much better placed to deal with enquiries and associated accounts in this area and offers opportunities for growth in this region.
The extension and refurbishment of both the offices and showroom is a significant investment for the business and NorDan Aberdeen are delighted to confirm that everything is now complete and the site is open for business as usual.
Having doubled the size of the Aberdeen showroom it has increased the number of products on display both within and on the perimeter of the building, which has enabled us to showcase the latest products available within the NorDan range in the best way possible.
An official showroom opening will take place in April, however in the meantime an open invitation is there for customers to visit us and explore the range in the updated showroom surroundings.
The investment in our premises and staff underlines our continued confidence within our trading area and reinforces our commitment to ensuring our customer service exceeds expectations. The refurbished facilities now reflect the ambitions and values of the company. Supplying high performance windows and doors, paired with best in-class product knowledge and solutions.
Visit NorDan Aberdeen at Norse House, Greenwell Road, East Tullos, Aberdeen, AB12 3AX.
Tel: 01224 854 600.